For five weeks had Michael “Mac” Ling at Lexington, Virginia, Darden plant Motorworks (DMW), interviews, production managers, quality experts, maintenance and repair personnel have been superior. He examined a puzzling problem: how to infiltrate the soil was paint on trucks mounted on the system – and how to stop it. Small particles caused a large and expensive problem. Almost one in three trucks had to be reworked because of dirty color, at a cost of a few dolla … Read more »

For five weeks had Michael “Mac” Ling at Lexington, Virginia, Darden plant Motorworks (DMW), interviews, production managers, quality experts, maintenance and repair personnel have been superior. He examined a puzzling problem: how to infiltrate the soil was paint on trucks mounted on the system – and how to stop it. Small particles caused a large and expensive problem. Almost one in three trucks had to be reworked because of dirty color, at a cost of a few dollars to a few hundred dollars per vehicle. The student must develop some hypotheses about the causes of the problems. If with “It’s a dirty job,” UV3552 be used.
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from
Elliott N. White,
Andrew Gonce
Source: Darden School of Business
2 pages.
Publication Date: Mar 08, 2001. Prod #: UV3553-PDF-ENG
Michael “Mac” Ling HBR case solution