Can you really change your behavior at work? What if you believe that your approach you have served well and helped in the past where you are successful today? This series of cases heard Nicholas Gray, a Norfolk Southern Railroad (NS) and his executive experience in the implementation of the change from a middle manager position. The case A (UVA-OB-0773) begins with Gray identification of a change in efforts to build better relations with colleagues in other departments at NS. Throughout history, Gray Manag … Read more »

Can you really change your behavior at work? What if you believe that your approach you have served well and helped in the past where you are successful today? This series of cases heard Nicholas Gray, a Norfolk Southern Railroad (NS) and his executive experience in the implementation of the change from a middle manager position. The case A (UVA-OB-0773) begins with Gray identification of a change in efforts to build better relations with colleagues in other departments at NS. Throughout history, Gray leadership style and some of the challenges he is taking shape. In the B case, change gray works through its action plan and the implementation of its initiative. These cases provide insight into the challenges of a change agent on both a personal and organizational level.
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from
James G. Clawson
Erika H. James,
Gerry Yemen
Source: Darden School of Business
15 pages.
Publication Date: Jan 29, 2003. Prod #: UV3225-PDF-ENG
Nicholas Gray: The more things change A HBR case solution