Describes the situation of Nortel’s information systems (I / S) department faced as the company tries to respond to changes in their environment. With the development and convergence in the telecommunications industry and the expansion on the global stage, the company saw the need to improve the integration into business units. The I / S department was with the support of the business units about their work process loaded. Brad Taylor, Director of I / S is trying to revise the I / S department itself, so that it … Read more »

Describes the situation of Nortel’s information systems (I / S) department faced as the company tries to respond to changes in their environment. With the development and convergence in the telecommunications industry and the expansion on the global stage, the company saw the need to improve the integration into business units. The I / S department was with the support of the business units about their work process loaded. Brad Taylor, Director of I / S is trying to revise the I / S department itself, allowing it to fulfill the new role. Unfortunately, the existing structure – a fragmented I / S group struggling to meet existing expectations – was poorly positioned for this role. Brad dilemma was not only to change his own department, but also change the way in which they relate to the rest of the company. Can be used to discuss the role and structure of an I / S department. The Administration may be used by organizational changes as a basis for a class on business process reengineering and / or.
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Olga Volkoff
Source: Ivey Publishing
18 pages.
Release Date: 28, May 1997. Prod #: 97E001-PDF-ENG
Nortel: Re-Inventing Information Systems HBR case solution