In August 2008 there was a huge explosion at a propane facility in Toronto, Ontario. Technical Safety and Standards Authority (TSSA) was a not-for-profit organization that was responsible for the delivery of regulatory services and technical security, and fell under the supervision of the Ministry of Small Business and Consumer Services (Department). After the explosion, with the TSSA before intense public and political scrutiny, the Ministry requested that the TSSA perfo … Read more »

In August 2008 there was a huge explosion at a propane facility in Toronto, Ontario. Technical Safety and Standards Authority (TSSA) was a not-for-profit organization that was responsible for the delivery of regulatory services and technical security, and fell under the supervision of the Ministry of Small Business and Consumer Services (Department). After the explosion, with the TSSA before intense public and political scrutiny, urged the Ministry that the TSSA audits at any propane facility in Toronto. The audit results were reported by the media in a way to TSSA reputation damaged. The Ministry then ordered an organizational review of the governance structure of the eight delegates administrative authorities (DAAs), one of which belonged to the TSSA. Determined to act in the best interest of the country, the Ministry subsequently ordered a 30-day Propane Safety Review but needed to meet three choices: 1) select an insider or outsider to lead the drive? 2) should be the leader of a prominent figure or technical expert? 3) What is the optimal timing of the review?
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from
Jean-Louis Schaan,
Ken Mark
Source: Ivey Publishing
2 pages.
Publication Date: Sep 20, 2010. Prod #: 910M34-PDF-ENG
Ontario Ministry of Small Business & Consumer Services: Managing the Toronto propane explosion (C) HBR case solution

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