This case focuses on Open Text, a Canadian company, software development, enterprise-class, knowledge management tools. Described three great customer implementations of Open Text software tools: Hyatt Hotels created an effective central meeting platform and improved customer service, Siemens AG significantly improved his routine workflow processes and EnCana speeds access to information with a map-based interface to its documents repository. Discussion questions invite students to … Read more »

This case focuses on Open Text, a Canadian company, software development, enterprise-class, knowledge management tools. Described three great customer implementations of Open Text software tools: Hyatt Hotels created an effective central meeting platform and improved customer service, Siemens AG significantly improved his routine workflow processes and EnCana speeds access to information with a map-based interface to its documents repository. Discussion questions invite students to consider the difficulties of managing unstructured information, the organizational benefits of effective knowledge management and the potential risks of “missing out” on the information revolution.
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Derrick Neufeld
Source: Ivey Publishing
3 pages.
Release Date: 13 December 2010. Prod #: 910E21-PDF-ENG
Open Text Corporation, HBR case solution