A proposal for the appointment of a re-engineering process HVAC products, services entity receives only half of the funds they need. The proposal seemed to offer a very high return on investment, but would mean significant and dramatic changes in work processes and information technology required to support these processes require. The firm’s president must decide whether to fully fund the reengineering effort and how quickly roll out the new program.

A proposal for the appointment of a re-engineering process HVAC products, services entity receives only half of the funds they need. The proposal seemed to offer a very high return on investment, but would mean significant and dramatic changes in work processes and information technology required to support these processes require. The firm’s president must decide whether to fully fund the reengineering effort and how quickly roll out the new program.
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Thomas H. Davenport
7 pages.
Release Date: 08 September 1995. Prod #: 996 005 PDF-ENG
Order Management Reengineering in Heatway HBR case solution

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