CEO Ari Bousbib talks about how it is transforming Otis and the practical challenges to overcome. Clearly shows what is appropriate CEO involvement in an IT-enabled business transformation.

CEO Ari Bousbib talks about how it is transforming Otis and the practical challenges to overcome. Clearly shows what is appropriate CEO involvement in an IT-enabled business transformation.
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from
F. Warren McFarlan,
Brian J. Delacey
Source: Video Supplement
Release date: 01 May, 2005. Prod #: 305706 VID ENG
Otis Elevator: An Interview with Ari Bousbib Video (DVD) HBR case solution

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