Investigate the implementation of a new patient care delivery model, at Massachusetts General Hospital. Used to examine clinical and financial data to various possibilities for the occupation of non-physician health professionals and understand the challenges of managing change in a number of occupations in the hospital environment. Recently promoted to Senior Vice President of Patient Care Services, Jeanette Ives Erickson has to decide whether a model for patient care is the best way to improve car, … Read more »

Investigate the implementation of a new patient care delivery model, at Massachusetts General Hospital. Used to examine clinical and financial data to various possibilities for the occupation of non-physician health professionals and understand the challenges of managing change in a number of occupations in the hospital environment. Promoted recently as Senior Vice President of Patient Care Services, Jeanette Ives Erickson has to decide whether a model for patient care is the best way to improve care and reduce costs is in the middle of the extreme cost pressures and a rapidly changing health care environment.
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from
Amy C. Edmondson,
Richard Boehmer,
Emily D. Heaphy
Source: Harvard Business School
23 pages.
Release Date: 18, March 1999. Prod #: 699 154 PDF-ENG
Patient Care Delivery Model at the Massachusetts General Hospital HBR case solution