The Paul Revere Insurance Co. lost its number one position in disability insurance, its main product, and formulated a strategy to regain the lead through a comprehensive quality improvement effort. The case describes the forces influence the strategic direction of these efforts, its structure and procedures over a two-and-a-half-year period. Many questions are raised with respect to the design of quality improvement efforts, its implementation and ongoing efforts must be devoted to them … Read more »

The Paul Revere Insurance Co. lost its number one position in disability insurance, its main product, and formulated a strategy to regain the lead through a comprehensive quality improvement effort. The case describes the forces influence the strategic direction of these efforts, its structure and procedures over a two-and-a-half-year period. Many questions regarding the design of quality improvement efforts, its implementation and ongoing efforts that are dedicated to them, if they are to be an ongoing process that must be raised. Location-specific factors related to this case be investigated to what extent this company method can be duplicated by other service companies. Can be used in a comparative analysis of quality improvement analysis in Florida Power & Light Quality Improvement Program described.
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from
Christopher W.L. Hart,
Lucy N. Lytle
Source: Harvard Business School
23 pages.
Publication Date: Nov 25, 1986. Prod #: 687 013 PDF-ENG
Paul Revere Insurance Co. (A) HBR case solution