Organizations differ significantly in their rate of performance improvement. As each improvement and way is the fruit of a series of projects to improve is the direct cause of these differences between the organizations in the diverse ways these projects are managed. However, the success of these projects depends not only on the goals and efforts of the project team, but also on the context in which the projects are carried out – and, more specifically, about the competencies on which the … Read more »

Organizations differ significantly in their rate of performance improvement. As each improvement and way is the fruit of a series of projects to improve is the direct cause of these differences between the organizations in the diverse ways these projects are managed. However, the success of these projects depends not only on the goals and efforts of the project team, but also on the context in which the projects are carried out – and, more specifically, about the skills on which to draw the projects. There is variation in these skills – the organization of the underlying “performance improvement capability” (PIC) – which explains the significant and persistent differences in improvements in organizations. This article describes the efforts of several hospitals strengthen their PIC through five key components:. Skills, systems, structure, strategy and culture
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from
Paul S. Adler,
Patricia Riley,
Seok-Woo Kwon,
Jordana Signer
Ben Lee,
Ram Satrasala
Source: California Management Review
24 pages.
Release Date: 1 January 2003. Prod #: CMR246-PDF-ENG
Performance Improvement Capability: Keys to accelerating performance improvement in hospitals HBR case solution

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