Pizza Hut, Inc. is a franchisor of eat-in pizza restaurants. It was decided that the home delivery market and is in the process of implementing this strategy. The case shows the development of the concept of home delivery at Pizza Hut and the interaction between the franchisor and the franchisee’s performance as it tries to achieve system rollout. Focuses on the management of significant change in a franchise system and about the strategy decision on home delivery.

Pizza Hut, Inc. is a franchisor of eat-in pizza restaurants. It was decided that the home delivery market and is in the process of implementing this strategy. The case shows the development of the concept of home delivery at Pizza Hut and the interaction between the franchisor and the franchisee’s performance as it tries to achieve system rollout. Focuses on the management of significant change in a franchise system and about the strategy decision on home delivery.
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from
Patrick J. Kaufmann
Source: Harvard Business School
16 pages.
Release Date: 09 September, 1987. Prod #: 588 011 PDF-ENG
Pizza Hut, Inc. HBR case solution

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