The President and Chief Executive Officer of Progistix Solutions Inc. has asked an analyst to prepare an annual review of Xerox Critical Parts Network for presentation to management in two weeks. The President expects the analyst to check the performance of the network and establish a plan to improve, support for the coming year with specific goals. Although Xerox and Progistix were satisfied with their relationship after five years, both parties were interested in explor … Read more »

The President and Chief Executive Officer of Progistix Solutions Inc. has asked an analyst to prepare an annual review of Xerox Critical Parts Network for presentation to management in two weeks. The President expects the analyst to check the performance of the network and establish a plan to improve, support for the coming year with specific goals. Although Xerox and Progistix were satisfied with their relationship after five years, both parties to explore ways to improve the network were interested, especially because competitors had adopted similar approaches. In preparation for the meeting, the analyst wanted to explore opportunities in three areas: First, identify opportunities to improve the depot. Second, determine how and where could Progistix together with Xerox for such an initiative to make further improvements in the area of ​​inventory management. Third, improving system-wide inventory turn performance by re-examining the cut-off point for filling the technician logs with inventory. This case
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from
P. Fraser Johnson,
Alison Woodcock
Source: Ivey Publishing
9 sides.
Publication Date: Sep 13, 2004. Prod #: 905D02-PDF-ENG
Progistix Solutions Inc. – The Critical Parts Network HBR case solution