A member of the Student Admissions Committee has been asked to submit proposals on how to offer to improve the regulatory process. Supported by his interest in the analysis of operations, he makes himself for the complete definition of the process and its shortcomings and offers no recommendations. It visually illustrates the operation of the process with a process flow diagram map. To succinctly define the expectations of the customer (customer) and the associated behaviors inherent He uses the SIPOC Lean … Read more »

A member of the Student Admissions Committee has been asked to submit proposals on how to offer to improve the regulatory process. Supported by his interest in the analysis of operations, he makes himself for the complete definition of the process and its shortcomings and offers no recommendations. It visually illustrates the operation of the process with a process flow diagram map. To succinctly define the expectations of the customer (customer) and the associated behaviors inherent He uses the Lean Six Sigma SIPOC tool (supplier-input-process-output customers).
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from
Robert D. Landel,
John Veith
Source: Darden School of Business
6 pages.
Release Date: 17 August 2012. Prod #: UV6509-PDF-ENG
Prospective students visits the Darden School: Process Improvement HBR case B solution

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