In just seven days, the Ritz-Carlton employees transformed into new rented “Ladies and Gentlemen Serving Ladies and Gentlemen.” The case details to start a new hotel, to submit to the unique blend of leadership, quality processes and values ​​of self-respect and dignity, to award-winning service.

In just seven days, the Ritz-Carlton employees transformed into new rented “Ladies and Gentlemen Serving Ladies and Gentlemen.” The case details to start a new hotel that create benefits from a unique blend of leadership, quality processes and values ​​of self-respect and dignity, award winning service.
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Sandra J. viewfinder
Stacy McManus
Source: HBS Premier Case Collection
30 pages.
Release Date: 20, March 2001. Prod #: 601163-PDF-ENG
Ritz-Carlton Hotel Co. HBR case solution

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