The case describes a real case in which a student, Sarah James, visited a Mexican University (INI) for the summer to develop their language and intercultural skills. At the end of a successful semester, she e-mails the director of international recruitment for the Mexican University – complain about the treatment they receive from their host family – with a copy to their great professor returned to the United States. It seems alienated all the interested parties as they make their … Read more »

The case describes a real case in which a student, Sarah James, visited a Mexican University (INI) for the summer to develop their language and intercultural skills. At the end of a successful semester, she e-mails the director of international recruitment for the Mexican University – complain about the treatment they receive from their host family – with a copy to their great professor returned to the United States. It seems alienated all the interested parties as they make their exodus. The reader must decide how to respond McGill professor. McGill had tried to have a relationship with the administration to build INI in the hope that more students are intercultural and language training. The reader must also assess Sarah’s complaints to determine whether they are a consequence of their own immobility or whether the host family has been checked or inappropriately prepared. If the funds are found in better policy than with host families or in more culturally attuned students?
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Source: Ivey Publishing
4 pages.
Release Date: 19, January 2009. Prod #: 909C06-PDF-ENG
Sarah James in Mexico: Often wrong, but never in doubt? HBR case solution

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