The head of the SysCom Test Equipment Division, as one employee and answer customer questions about the possible sale or liquidation of the relevant division. The consequences of alternative approaches (full transparency vs. strong optimism and reassurance) for the various parties differ considerably. Also important legal, regulatory and reporting requirements.

The head of the SysCom Test Equipment Division, as one employee and answer customer questions about the possible sale or liquidation of the relevant division. The consequences of alternative approaches (full transparency vs. strong optimism and reassurance) for the various parties differ considerably. Also important legal, regulatory and reporting requirements.
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Thomas R. Piper
Source: Harvard Business School
4 pages.
Release Date: 03 Dec, 2003. Prod #: 204107-PDF-ENG
Scott Lawson dilemma HBR case solution