The student is required to develop a strategy for a tennis club, a large recreation area. The tennis director must decide how many dishes it to build over the next three years, which surface they should have, and how much to charge for their use. Shows the problems of capacity planning in a service organization.

The student is required to develop a strategy for a tennis club, a large recreation area. The tennis director must decide how many dishes it to build over the next three years, which surface they should have, and how much to charge for their use. Shows the problems of capacity planning in a service organization.
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from
W. Earl Sasser, Jr.
Source: Harvard Business School
12 pages.
Release date: 01 September 1973. Prod #: 674011-PDF-ENG
Sea Pines Racquet Club HBR case solution