This collection of readings illustrates the importance of service and logistics in e-commerce that is. Disastrously 1999 E-Toys’ holiday season

This collection of readings illustrates the importance of service and logistics in e-commerce that is. Disastrously 1999 E-Toys’ holiday season
This case is only available in printed form (HBP no digital distribution rights to the content) are available. As a result, a digital copy of the Educator case via this website is not available.
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from
Roger Hallowell
Source: Harvard Business School
15 pages.
Release Date: 15, May 2000. Prod #: 800 384-HCB-ENG
Service and value to e-commerce solution HBR case