Sitara was a village in India, the local governing body had 15 members headed by the gram pradhan. In 2011, the gram pradhan a project for the renovation of a large village pond according to the guidelines of the Central Government had approved MNREGA scheme. But at the beginning of the excavation at the site was determined that the area was very swampy. Craftsmen appeared at the site every day, but refused to work in life-threatening conditions. MNREGA banned the use of Mas … Read more »

Sitara was a village in India, the local governing body had 15 members headed by the gram pradhan. In 2011, the gram pradhan a project for the renovation of a large village pond according to the guidelines of the Central Government had approved MNREGA scheme. But at the beginning of the excavation at the site was determined that the area was very swampy. Craftsmen appeared at the site every day, but refused to work in life-threatening conditions. MNREGA prohibited the use of machinery except in exceptional circumstances, without defining exactly what those circumstances might be. Thus, the gram pradhan was forced to pay labor charges for any work. The case is set at this point where a solution must be found. Part A shows how the Indian style of management that relies on skills such as Jugaad (creative improvisation), innovation and ingenuity to lead talent management and the ability to build up at the lower end of the pyramid. Part B brings the trade-off between the management practice of Jugaad and management by “systematic innovation.” Part C provides information on public policy approach to investigate the whole situation. The case also explores the competencies for the effective functioning of social and economic institutions in the Indian context requires.
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from
Neha Sharma Paliwal,
Jyotsna Bhatnagar
Source: Ivey Publishing
12 pages.
Release Date: 4 September 2012. Prod #: W12172-PDF-ENG
Sitara: Indian management style – Capturing Hearts and Minds HBR case solution

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