After the company’s first aviation fatality is Southwest Airlines CEO faced with new and difficult decisions. The willingness and compassion that the company’s response thus serves as a paradigm for any organization of a future crisis.

After the company’s first aviation fatality is Southwest Airlines CEO faced with new and difficult decisions. The willingness and compassion that the company’s response thus serves as a paradigm for any organization of a future crisis.
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from
Chief Daniel Meier,
Justin Heinze
Source: Kellogg School of Management
5 pages.
Release Date: 1 January 2007. Prod #: KEL285-PDF-ENG
Southwest Airlines Flight 1248 (A) HBR case solution