The number of transfer passengers increased by Southwest Airlines’ Baltimore station 100% CAGR since 1997. Was originally developed as a point-to-point network has the burden of transfer passengers was emphasized Baltimore ground operations, leading to an erosion of service quality and difficulties in achieving rapid aircraft turnaround – one of the most important elements of the Southwest low-cost strategy. This case provides comparative data to shed light on the key elements of operational strateg Southwest … Read more »

The number of transfer passengers increased by Southwest Airlines’ Baltimore station 100% CAGR since 1997. Was originally developed as a point-to-point network has the burden of transfer passengers was emphasized Baltimore ground operations, leading to an erosion of service quality and difficulties in achieving rapid aircraft turnaround – one of the most important elements of the Southwest low-cost strategy. This case provides comparative data to shed light on the key elements of operational strategy Southwest and provides detailed information about the activities and information flows required turn around a plane, so that for a meaningful analysis of the process -. Example, use of resources, capacity, bottlenecks, and coordination mechanisms A rewritten version of an earlier case.
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Rogelio Oliva,
Jody Hoffer Gittell,
David Lane
Source: HBS Premier Case Collection
23 pages.
Publication Date: Jun 21, 2002. Prod #: 602156-PDF-ENG
Southwest Airlines in Baltimore HBR case solution

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