R.K. Krishna Kumar, Managing Director and Head of Taj Hotel Group, has to decide whether a promotion decision be reconsidered. In one experiment, a high level of service quality, provide that meets standards in the Indian hotel chain worldwide, Kumar new personnel management system was introduced at the company. As a result, a committee was now responsible for deciding which senior manager positions at the company should be encouraged. Taj COO, one of the more respected executives at the company requested … Read more »

R.K. Krishna Kumar, Managing Director and Head of Taj Hotel Group, has to decide whether a promotion decision be reconsidered. In one experiment, a high level of service quality, provide that meets standards in the Indian hotel chain worldwide, Kumar new personnel management system was introduced at the company. As a result, a committee was now responsible for deciding which senior manager positions at the company should be encouraged. Taj COO, one of the more respected executives at the company requested that a committee decision be repealed. Kumar to the Committee the election or popular manager leave his request to reconsider it.
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from
Thomas J. DeLong
Vineeta Vijayaraghavan
Source: Harvard Business School
11 pages.
Publication Date: Jul 23, 2002. Prod #: 403004-PDF-ENG
Taj Hotel Group, HBR case solution