Sold as a set, this role-playing series promotes students to clarify different points of view when in leadership positions (UVA-OB-0921, 0922 and 0923). Before finding solutions that students must have a clear, comprehensive picture of the issues at hand. With the “will-have-gap” model works well. The material provides students the opportunity to develop persuasion techniques. The exercise involves three roles: 1) An executive with the Metropolitan Airports Commission in Minneapolis-St. Paul Inter … Read more »

Sold as a set, this role-playing series promotes students to clarify different points of view when in leadership positions (UVA-OB-0921, 0922 and 0923). Before finding solutions that students must have a clear, comprehensive picture of the issues at hand. With the “will-have-gap” model works well. The material provides students the opportunity to develop persuasion techniques. The exercise involves three roles: 1) An executive with the Metropolitan Airports Commission in Minneapolis-St. Paul International Airport, which has to ensure that taxi companies to obtain a high level of quality customer service, within the last year, the Commission has almost 4,800 complaints about taxi drivers who received the passengers who refused to transport alcohol, 2) One of the 900 Islamic Somali taxi driver governs the mosque leader, was wearing against the Islamic law, passengers with alcohol, 3) A passenger who, after a long journey, wants to get with a couple of bottles of wine to go home, but struggles to a taxi driver that will take him or find her home.
This is a Darden case study.
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from
James G. Clawson
Gerry Yemen
Source: Darden School of Business
2 pages.
Publication Date: Nov 15, 2007. Prod #: UV0866-PDF-ENG
Taxi! Role Playing Three HBR case solution

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