Texas Instruments implements a Cost of Quality (COQ) system as part of a company-wide “total quality boost.” After several years of operating and managing groups in question, whether or not the COQ system should be updated to be its usefulness in the identification of areas for quality improvement. The case documents the current system time and asks students to the role that they played in to analyze the quality control and areas in which it could be improved.

Texas Instruments implements a Cost of Quality (COQ) system as part of a company-wide “total quality boost.” After several years of operating and managing groups in question, whether or not the COQ system should be updated to be its usefulness in the identification of areas for quality improvement. The case documents the current system time and asks students to the role that they played in to analyze the quality control and areas in which it could be improved.
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from
Robert S. Kaplan,
Christopher D. Ittner
Source: Harvard Business School
16 pages.
Publication Date: Aug 18, 1988. Prod #: 189029-PDF-ENG
Texas Instruments: Cost of Quality (A) HBR case solution