A division of the question whether to keep, modify or abandon its cost of quality system now that more direct measures were adopted to ensure quality. Discusses the role of quality cost measurement in a mature quality management system.

A division of the question whether to keep, modify or abandon its cost of quality system now that more direct measures were adopted to ensure quality. Discusses the role of quality cost measurement in a mature quality management system.
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from
Robert S. Kaplan,
Christopher D. Ittner
Source: Harvard Business School
13 pages.
Publication Date: Apr 18, 1989. Prod #: 189111-PDF-ENG
Texas Instruments: Cost of Quality (B) HBR case solution