The goal of the CIM (credit insurance management) project was the complete restructuring of the IT systems that support the management and marketing of credit insurance products CanLife, a large Canadian life insurers offered. The project was planned to run for a period of two years. During the development phase of two new projects were added without apparent difficulty. The system was finally delivered in October 1998, on time and within budget. It was not long, but … Read more »

The goal of the CIM (credit insurance management) project was the complete restructuring of the IT systems that support the management and marketing of credit insurance products CanLife, a large Canadian life insurers offered. The project was planned to run for a period of two years. During the development phase of two new projects were added without apparent difficulty. The system was finally delivered in October 1998, on time and within budget. It was not long, but started making mistakes, Area: System overload, numerous deficiencies, inadequate architecture and an inaccurate estimate of processing and storage capacities. To all these problems was the complete absence of a global system overview as a result of ill-conceived policy of decentralization, which resulted in a system that is managed by an assortment of independent modules. Faced with an impending disaster, the company was forced to quickly diagnose the situation and come up with appropriate solutions.
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from
Vital Roy
Benoit Aubert
Source: HEC Montreal Centre for Case Studies
14 pages.
Release date: 01 March, 2006. Prod #: HEC004-PDF-ENG
The CIM project HBR case solution

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