This case focuses on the challenge of quantifying the return on investment (ROI) of a major technology project, Enterprise Resource Planning (ERP), in the non-profit environment, the San Diego City Schools. The school district is not a win, traditional revenue enhancement arguments do not work. Instead of case, the internal processes re-design and system consolidation by the new ERP system, discusses enabled. Cost savings from …: The system ROI is composed of two main components together Read more »

This case focuses on the challenge of quantifying the return on investment (ROI) of a major technology project, Enterprise Resource Planning (ERP), in the non-profit environment, the San Diego City Schools. The school district is not a win, traditional revenue enhancement arguments do not work. Instead of case, the internal processes re-design and system consolidation by the new ERP system, discusses enabled. Cost savings by removing legacy applications and productivity improvements: The ROI system is composed of two main components. The cost-containment benefits are relatively easy to quantify, but can not justify the system. The productivity gains are difficult to quantify, and many can be categorized as soft benefits. In addition, many of the productivity and cost saving benefits will not be realized without staff reduction, which are particularly difficult in school districts and authorities. The case therefore debriefing will recognize the compromises quantification soft benefits and productivity gains, the best practices for management decision making and the organizational changes required, the ROI.
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from
Nancy Kulick,
Mark Jeffery,
Tim Riitters,
Scott Abbott,
Douglas Papp,
Tiffany Schad,
Jed Wallace,
Jeff Wiemann
Source: Kellogg School of Management
18 pages.
Release Date: 1 January 2006. Prod #: KEL174-PDF-ENG
The San Diego City Schools: Enterprise Resource Planning Return on Investment HBR case solution