This case deals with interpersonal conflict the protagonist’s decision to promote one of his associates created. While the decision made good business sense, it creates a number of issues between two team members and potential repercussions for the rest of the group. Given the multicultural staff, the conflict and its resolution are more complicated.

This case deals with interpersonal conflict the protagonist’s decision to promote one of his associates created. While the decision made good business sense, it creates a number of issues between two team members and potential repercussions for the rest of the group. Given the multicultural staff, the conflict and its resolution are more complicated.
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from
Lynn A. Isabella,
Rajesh Nakhwa
Source: Darden School of Business
9 sides.
Publication Date: Jun 27, 2003. Prod #: UV5810-PDF-ENG
The VidSoft triangle (A) HBR case solution