The problem arises before a newly appointed high school principals. Raises questions about interpersonal and group behavior, including the lack of open conflict resolution and the need to intervene in an interpersonal conflict. Also raises the question of intergroup conflict between principals and department chairman and value questions about the need for discipline and innovation. Discusses some structural issues regarding the existing “house system” organization. A rewritten version … Read more »

The problem arises before a newly appointed high school principals. Raises questions about interpersonal and group behavior, including the lack of open conflict resolution and the need to intervene in an interpersonal conflict. Also raises the question of intergroup conflict between principals and department chairman and value questions about the need for discipline and innovation. Discusses some structural issues regarding the existing “house system” organization. A rewritten version of an earlier case.
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John J. Gabarro
Source: Harvard Business School
8 pages.
Publication Date: Nov 18, 1993. Prod #: 494070-PDF-ENG
Thurgood Marshall High School HBR case solution