The belief that there is a positive relationship between the quality and innovation widely shared among quality professionals. But the experience of Japanese manufacturing firms that are known for their high quality performance, casts doubt on this relationship. Introduce, in fact, the inability of some Japanese high-tech companies radical and disruptive technologies have laid the emphasis on part on the product quality. By delaying the introduction of new technologies … Read more »

The belief that there is a positive relationship between the quality and innovation widely shared among quality professionals. But the experience of Japanese manufacturing firms that are known for their high quality performance, casts doubt on this relationship. Introduce, in fact, the inability of some Japanese high-tech companies radical and disruptive technologies have laid the emphasis on part on the product quality. By delaying the introduction of new technologies to their quality could be ensured, they lost out to American companies that are willing to try new products and service features that were introduced to meet the needs of consumers, although they are not free from defects, such as Apple’s iPod. Used to analyze three major case studies from the Japanese high-tech sector, which types of innovation through a focus on quality could be undermined and examines their impact leadership.
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from
Robert E. Cole,
Tsuyoshi Matsumiya
Source: California Management Review
18 pages.
Release date: 01 November 2007. Prod #: CMR379-PDF-ENG
Too much of a good thing? Quality as a barrier to innovation HBR case solution