Introduction to the concepts of assumptions, perceptions and emotions, and applies these concepts to the problem to understand the behavior that takes place between people in relationships. The memo describes a particular interaction takes place between two men in a work setting in terms of how each person who influenced his view of behavior. Also describes the issue of facilitating the understanding and several assumptions that hinder communication.

Introduction to the concepts of assumptions, perceptions and emotions, and applies these concepts to the problem to understand the behavior that takes place between people in relationships. The memo describes a particular interaction takes place between two men in a work setting in terms of how each person who influenced his view of behavior. Also discussed the topic easier to understand and several assumptions that hinder communication.
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John J. Gabarro
11 pages.
Release Date: 1 Oktober 1975. Prod #: 476075-PDF-ENG
Understanding communication in one-to-one relationships HBR case solution