USAA proposes to develop a new set of processes for the property and casualty insurance. The case focuses on processes used in the automotive claims.

USAA proposes to develop a new set of processes for the property and casualty insurance. The case focuses on processes used in the automotive claims.
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from
James L. Heskett,
Roger Hallowell
Source: Harvard Business School
18 pages.
Release date: 05 August 1993. Prod #: 694 024 PDF-ENG
USAA: Business Process Review for the Great Lakes Region HBR case solution

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