The patient’s head for Escort Services Vancouver General Hospital (VGH) was to determine the best approach to improve the efficiency porter of the hospital. Porter was an important part of the different procedures in the clinic, the timely flow of patients, materials, and equipment throughout the hospital. Recently VGH had experienced incidents in which the capacity of the carrier was not sufficient to meet the requirements of the hospital and, despite best efforts to planning, this problem … Read more »

The patient’s head for Escort Services Vancouver General Hospital (VGH) was to determine the best approach to improve the efficiency porter of the hospital. Porter was an important part of the different procedures in the clinic, the timely flow of patients, materials, and equipment throughout the hospital. VGH recently had incidents where the capacity of the carrier was not enough to experience the demands and needs of the hospital, despite best efforts to planning, these problems remained. The patient’s head escort service spent several weeks collecting data to determine where the problems were, and wondered whether his data could answer some critical questions: How good is the current schedule has wear to cover daily needs? What is the optimal number of carriers? The patient’s head escort service had a week to present his report to VGH Board of Directors.
«Hide

from
Fredrik Odegaard,
Ryan Metcalf
Source: Ivey Publishing
5 pages.
Publication Date: Oct 27, 2009. Prod #: 909E17-PDF-ENG
Vancouver General Hospital to improve the efficiency Porter (A) HBR case solution