In spring 2000, implemented Verizon Communications A Human Resources Balanced Scorecard to evaluate the effectiveness of human resource management and disbursements. This case describes the benefits of the scorecard and the challenges of measurement and implementation. Teaching Purpose: To help students understand: 1) how to implement link the measurement and improvement of the efficiency of support functions, and 3) as to non-financial measures for financial support of a Balanced Scorecard measures, 2) … Read more »

In spring 2000, implemented Verizon Communications A Human Resources Balanced Scorecard to evaluate the effectiveness of human resource management and disbursements. This case describes the benefits of the scorecard and the challenges of measurement and implementation. Teaching Purpose: To help students understand: 1) how to link a Balanced Scorecard, 2) to measure and improve the effectiveness of support functions, and 3) as to non-financial measures of financial support measures functions when financial benefits difficult to implement are quantified.
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from
Srikant M. Datar,
Marc J. Epstein,
Jeremy Cott
Source: Harvard Business School
23 pages.
Publication Date: Jun 21, 2001. Prod #: 101102-PDF-ENG
Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard HBR case solution

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