Traces the growth of Wainwright, a small automotive supplier that is. On its commitment to quality in 1981 and the development of the quality of its culture Breakthrough programs that stress “trust and faith” in the workforce and commitment to customers arising Wainwright won the Malcolm Baldrige Award in 1994.

Traces the growth of Wainwright, a small automotive supplier that is. On its commitment to quality in 1981 and the development of the quality of its culture Breakthrough programs that stress “trust and faith” in the workforce and commitment to customers arising Wainwright won the Malcolm Baldrige Award in 1994.
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from
Rosabeth Moss Kanter,
Norman Klein
Source: Harvard Business School
15 pages.
Release Date: 14 February 1996. Prod #: 396219-PDF-ENG
Wainwright (A): Beyond the Baldrige HBR case solution

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