The structure described in this case study was developed by Guy Davenport, CEO of Black Diamond International. Davenport has helped many other companies develop effective organizational structures. According to Guy, a structured work environment can help a company to work harder and faster. This is because there are consequences for not working hard.
This structure forces all employees to follow specific rules in the workplace. An example is that there is a chain of command at work. Employees must follow the procedures and processes in each part of the organization, and they will be held accountable if something goes wrong.
When you are a good manager, it is important to follow the directions that you receive from your team. However, a good manager also has the responsibility to be flexible and improvise to keep the team motivated and on track.
The HBR Case Solutions team at Zappos have been using an effective and dynamic organization structure. The structure consists of seven simple rules that employees must follow.
First, the manager focuses on creating a positive atmosphere where employees are encouraged to interact with one another. Their goal is to make sure that employees have the best possible communication channel.
Second, the manager ensures that a positive environment is created for their team members. This means that the manager’focus should be on making sure that employees know how important it is to communicate their ideas and needs. In addition, the manager will ensure that everyone feels valued.
Third, the manager encourages employees to talk about ideas, shares thoughts and even comments. This encourages creativity and employee growth. A good manager uses this to inspire and encourage a productive and fun working environment.
Fourth, the manager reflects positively on the team. They should give praise to people who do well. They should also recognize the accomplishments of those people who are doing less well.
Fifth, the manager also acts to foster team commitment and appreciation. This should involve making an effort to mentor their team members.
Sixth, the HBR Case Solutions team at Zappos build on the fourth rule of organization structure. The team and the manager should have constant communication. This will allow for quick feedback to the manager and make sure that everyone in the organization is on the same page.
Seventh, the team can bring the conversation back to the focus of the organization. It is then for the manager to guide the team towards a successful outcome. When employees work together to achieve the goals, this allows them to feel more committed to the success of the company. This results in increased productivity and profitability for the company.